ROOM CLEANING PROCEDURES Each guest will find a door hanger with the Cristal International Standards® RoomCheck badge on the door handle when arriving at their room, indicating that the room was cleaned following the Cristal International Standards® room cleaning process. At check-in, the receptionist cleans the desk area with a sanitizing formula between guests and prior to each check-in process and applies hand-sanitation gel. All luggage carts are also disinfected prior to and between uses. Guide guests who present symptoms upon arrival to an isolation area in which they may consult with the resort’s on-site physician. Allow guests to complete a health declaration form, confirming virus-free wellbeing. Review guest travel records for the past 14 days to avoid travel from hot spots. Additionally, lobby-area Hygiene Check-In Stations are established to: Check guest temperature with a thermal scanner or pistol thermometer, both for those checking in and those returning from off-site activity. Our protocols begin the moment you start planning a vacation to the time you return home! CHECK IN At the lobby entrance, all arrivals are offered alcohol-based hand sanitizer and, within the lobby area, cleaning with high-grade disinfectants occurs every hour.

We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Please excuse any formatting issues.Īs we prepare to welcome you back to our beautiful beachfront resorts, we’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. This information is automatically shown here when we receive it.

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